Refund policy

Return & Refund Policy

Last updated: [January 1, 2026]

Overview

Many of our products are custom-made, made-to-order, or produced in small artisan batches. Because these items are created specifically for each order, most sales are final. This policy is designed to be transparent, fair, and compliant with consumer protection standards while supporting independent creators and fabricators.

Returns

We do not accept returns on most items.

Please review product descriptions carefully before purchasing. If you have questions about sizing, materials, or customization, contact us before placing your order.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Custom art objects or commissioned works

  • Personalized or made-to-order items

  • Small-batch, handcrafted, or cottage-fabricated goods

  • Limited-run collectibles or specialty items

  • Digital products or downloads

  • Clearance items or items marked “Final Sale”

Damages and Issues

Please inspect your order upon delivery and contact us within 7 days if your item is damaged, defective, or incorrect.

To submit a claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and original packaging

If your claim is approved, we will offer one of the following, at our discretion:

  • A replacement of the same item (subject to availability)

  • Store credit equal to the purchase price

  • A refund, issued only when replacement is not feasible

Claims submitted after 7 days may not be eligible.

Exchanges

We do not offer standard exchanges.

Exchanges may be approved only if:

  • The item was damaged in transit, or

  • A verified manufacturing defect is present

Refunds

Refunds are issued only in rare, approved cases.

If a return is approved:

  • Items must be unused, unaltered, and in original condition

  • Items must be returned in original packaging

  • Return shipping costs are the customer’s responsibility

  • Original shipping fees are non-refundable

  • Refunds are processed after the returned item is received and inspected

You will be notified once your return is reviewed. If approved, the refund will be issued to your original payment method within a reasonable processing time.

Unauthorized Returns

Items returned without prior written authorization will not be accepted or refunded.

Legal & Consumer Rights Notice

This policy complies with applicable U.S. and Oregon consumer protection laws. Nothing in this policy limits rights provided under law for defective, damaged, or misrepresented goods.

Contact Us

To report damage or request return authorization, contact us at:

Email: [your-support-email]
Subject line: Return Request – Order #[Order Number]

We aim to respond within 2–3 business days.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes apply only to orders placed after the updated effective date.